Verbal versus Nonverbal Communication

Good Rapport

Communication is important among other things for giving and receiving a great therapeutic massage. At one time, I worked on a client who tensed up during the massage. I had asked her repeatedly if she was OK, she answered with yes. So I kept going with the same pressure throughout except of course for those sensitive areas like the legs and arms.

A day later I had found out that she felt, the pressure of the massage was too hard. I admit I was quite frustrated but I learned that apparently I needed to word things more clearly. Instead of asking if she was OK, I should have asked, “hows the pressure”.

So communication is without doubt key to a beneficial massage. Since then, I make the client aware that I may not always know if the pressure is too much and to please feel free to let me know at any time during the session.

client intake formUtilizing client intake forms will help keep the connection between you and the client. Knowing what health conditions they may have is essential in giving a beneficial and safe massage.

I also take notes after the session to refresh my memory of what was done and even the important bits of conversation that was exchanged. This way next time they come to see me I can connect with them on a somewhat personal level. Makes them feel more important.

Too much talk

For me this is a big deal. When I give a massage I don’t strike up a conversation, I speak when spoken to first by my client. Don’t get me wrong, I do like great conversation during sessions but I leave it up to them. I personally don’t like to talk while receiving a massage. Some times I may but most of the time I don’tverbal vs nonverbal communication

I received a massage once by a Therapist who could not stop talking. What made it worse, she kept talking about how much better she is at giving a massage than other Therapists. She had no clue that I was a Massage Therapist and didn’t bother informing her. I just never went back.

Perfect example of verbal versus nonverbal communication.  Its important to have verbal but don’t go over board.

Body Language – Nonverbal Communication

Body language is important to pay attention to while your client is on the table. During the massage you should be able to tell if maybe their muscles are tensing up in the area your working on or they could start moving around a bit.  These could be signs of them not being comfortable or possibly the pressure is to much.

Thats a good time to ask if the pressure is enough or not enough.  Also ask if their still comfortable, maybe offer a pillow.  They could even get goosebumps. Sometimes this could mean that the massage is feeling really good but it could also mean their cold.  So be on the look out and prepared to offer them an extra blanket or if you have a table warmer you could turn on.